Delivery Policy

Effective Date: March 5, 2025

At Bravoali, we strive to provide fast, reliable, and secure delivery for all of our products. This Delivery Policy outlines the details of how we handle shipping, including processing times, shipping methods, and delivery expectations. Please read the following to understand how we manage your orders.

1. Order Processing

  • Processing Time: All orders are typically processed within 1-2 business days after payment is confirmed. Orders are not shipped on weekends or public holidays. If we experience a high volume of orders, processing may take an additional business day. In such cases, we will notify you of any delays.
  • Order Confirmation: Once your order is processed and shipped, you will receive a shipment confirmation email containing tracking information, where available. Please keep this information for reference.

2. Shipping Methods

We offer a range of shipping options to suit your needs:

  • Standard Shipping: Typically arrives within 3-7 business days, depending on your location.
  • Expedited Shipping: Arrives within 2-3 business days.
  • Express Shipping: Fastest option, usually delivered within 1 business day.

Shipping times are estimates and can vary based on external factors such as weather, holidays, or shipping carrier delays.

3. Shipping Costs

  • Shipping Charges: Shipping fees are calculated based on the size, weight, and destination of your order. Shipping costs will be displayed at checkout before you complete your purchase.
  • Free Shipping: We occasionally offer free shipping on select orders, which will be clearly indicated during checkout. Free shipping promotions are subject to terms and conditions and may only apply to certain products or order amounts.

4. Delivery Times

  • Standard Delivery: For orders within the U.S., you can expect delivery in 3-7 business days from the date your order is shipped.
  • Expedited Delivery: This option guarantees delivery in 2-3 business days from the shipment date.
  • Express Delivery: For urgent orders, choose the express option for delivery within 1 business day.
    Please note that delivery times are estimates and can vary due to factors beyond our control, such as weather delays or carrier issues.

5. International Shipping

At this time, we are only able to process and ship orders within the United States. We are exploring options for international shipping in the future and will notify our customers if this becomes available.

6. Delivery Issues

  • Lost or Damaged Items: While we take great care in packaging our products, sometimes damage can occur during transit. If your order arrives damaged or lost, please contact us within 7 days of delivery for assistance. We will assist in filing a claim with the carrier and arrange a replacement or refund.
  • Incorrect Address: Please ensure that your shipping address is correct and up-to-date. We are not responsible for orders that are delayed or lost due to incorrect address information. If you notice an error in your shipping address after placing an order, please contact us immediately at info@bravoali.xyz to attempt to make changes before the order is processed.

7. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s progress and estimated delivery date. If there are any issues or if you do not receive your tracking information, please reach out to us for assistance.

8. Shipping to Multiple Addresses

Currently, we only allow one shipping address per order. If you need to ship items to different addresses, please place separate orders for each address.

9. Contact Us

If you have any questions or concerns regarding delivery, shipping, or any other aspect of your order, feel free to contact our customer support team at:

Bravoali
1612 Pallet Street, Tarrytown, New York

By purchasing from Bravoali, you agree to the terms outlined in this Delivery Policy. Thank you for shopping with us!

 

4o mini