Payment Policy

Effective Date: March 5, 2025

At Bravoali, we strive to make your shopping experience as smooth and secure as possible. Our Payment Policy outlines the methods and terms by which you can complete your purchase on our website. Please read this policy carefully to understand the payment options available to you.

1. Accepted Payment Methods

We offer a variety of secure payment methods for your convenience:

  • Credit Cards: Visa, MasterCard, American Express, and Discover.
  • Debit Cards: Visa and MasterCard debit cards.
  • Online Payment Gateways: PayPal, Stripe, and other secure payment providers.
  • Apple Pay / Google Pay: Available for quicker payments, where supported.

By using these methods, we ensure that your payment is processed securely and efficiently. You will be required to enter your billing information, which is encrypted for your protection.

2. Payment Authorization

  • Order Processing: Once you complete your purchase, your payment is processed immediately. The transaction will be authorized and charged to your payment method.
  • Payment Confirmation: After your payment has been successfully processed, you will receive an order confirmation email. This will include details of your purchase, payment status, and estimated shipping information. Please keep this email for your reference.
  • Declined Payments: If your payment is declined, we will notify you, and you will need to provide an alternative payment method. If the issue is not resolved, the order will not be processed.

3. Currency

All transactions on our website are processed in U.S. dollars (USD). The payment methods used will automatically convert the currency if required, based on your payment provider’s exchange rates.

4. Taxes and Fees

  • Sales Tax: Sales tax is applied to orders as required by state and local law, depending on your shipping address. The applicable tax rate will be displayed during checkout.
  • Import Duties and Taxes: If you are purchasing from outside the U.S. (when international shipping becomes available), you may be subject to additional import duties, taxes, or customs fees. These fees are the responsibility of the customer and will be calculated at the time of delivery.

5. Payment Security

We use industry-standard encryption technologies to ensure that your payment information is processed securely. Your personal and payment details are protected by SSL (Secure Socket Layer) technology to prevent unauthorized access.

6. Billing Information

You must provide accurate and complete billing information, including your full name, billing address, and payment method details. This information must match the details on file with your payment provider. If there is an issue with your billing information, we will not be able to process your order until the correct details are provided.

7. Order Confirmation and Receipt

After your payment has been processed, you will receive an order confirmation email with the following information:

  • A summary of your order, including the items purchased and the total amount charged.
  • A receipt for your payment, which you can use for reference or to request refunds (if applicable).
  • Estimated shipping times and delivery details.

If you do not receive an order confirmation email, please check your spam or junk folder, or contact our customer support team at info@bravoali.xyz.

8. Refunds and Cancellations

Refunds are processed according to our Refund and Returns Policy. Refunds will be issued to the original payment method used during the transaction. Please note that if you cancel your order before shipment, we will process the refund promptly. If the product has already been shipped, please follow our return process to receive a refund after returning the product.

9. Promotional Discounts and Coupons

If you have a promotional discount or coupon, the discount will be applied at checkout. Promotional discounts are limited to specific terms and conditions, which will be mentioned in the promotion details. Discounts cannot be applied to previous purchases.

10. Payment Errors

In case of a payment error or failed transaction, we will notify you and attempt to resolve the issue. If the error is not corrected within a reasonable time, we may cancel your order.

11. Contact Us

If you have any questions regarding our Payment Policy or need assistance with a payment, please contact us at:

Bravoali
1612 Pallet Street, Tarrytown, New York

By purchasing from Bravoali, you agree to the terms and conditions outlined in this Payment Policy. Thank you for choosing to shop with us!

 

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